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News Updates

Hearing Services Program - information to support provider transition with new voucher scheme arrangements

As of 1 October 2019, the new Hearing Services Program (Voucher) Instrument 2019 and Service Provider Contract came into operation, making substantial changes to how providers are to deliver HSP funded services to clients. The Department has now released a Provider Transition Guide that provides an overview of key changes and details the measures that providers must implement from 1 October 2019 and the changes that providers must implement by 1 April 2020 when the transition period comes to an end.

Changes that must be implemented from 1 October 2019

  • Removal of the medical certificate component of an application.
  • All services must be provided within the start and end dates of a voucher.
  • Minor Maintenance services can no longer be provided after 1/10/2019.
  • Audiological case management can only be claimed where an audiometrist seeks advice from an audiologist to help complete an assessment service for a non-routine client.
  • Clients must sign a maintenance agreement form. Providers may continue to have the claim for payment form signed until 1 April 2020.
  • Updated accreditation process.

Changes that must be implemented by 1 April 2020

  • Subcontracting for clinical services is no longer accepted.
  • Devices must be purchased directly from an appointed supplier.
  • Device quotes are now a requirement for all device fittings (fully and partially subsidised devices, replacements and spare aids).
  • Updated device supply arrangements disclosure.
  • Claims greater than 12 months old cannot be submitted.
  • Clients are no longer required to sign the claim for payment form.
  • Implementation of private service delivery policies.
  • Increased insurance levels.

Further information about the new provider arrangements is available on the HSP website here.

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