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Commencement of the ACT Code of Conduct for Health Care Workers

Jan 4, 2024

The Code of Conduct for Health Care Workers in the Australian Capital Territory (ACT Code of Conduct) is scheduled to commence on Sunday, 7 January 2024.

The ACT Code of Conduct sets minimum practice and ethical standards for health care workers who are not registered under the National Registration and Accreditation Scheme (NRAS) and for registered health practitioners who provide health services unrelated to their registration. Practising audiologists in the ACT are automatically covered by and must comply with the ACT Code of Conduct.

Key aspects of the practice and ethical standards set out under the ACT Code of Conduct include:

  • Providing services in a safe and ethical manner, including within accepted professional standards and within your experience, training and qualifications.
  • Providing a health service that is sensitive to the cultural needs of your client.
  • Adopting standard precautions for infection control.
  • Not financially exploiting clients and not accepting or offering certain financial inducements or gifts.
  • Having adequate clinical basis for treatments.
  • Not misinforming clients about yourself or your practice.
  • Keeping appropriate records and insurance.
  • Creating appropriate policies and procedures to ensure client confidentiality and privacy and complying with them.
  • Displaying the ACT Code of Conduct, alongside the Feedback & Complaints Notice, in your practice.

View the ACT Code of Conduct and the complete set of practice and ethical standards. Practising audiologists in the ACT must comply with all the practice and ethical standards under the ACT Code of Conduct.

The ACT Code of Conduct is based on the National Code of Conduct for health care workers.

The National Code of Conduct for health care workers

The National Code of Conduct for health care workers (National Code) sets minimum standards of conduct and practice for all health care workers who are not registered under NRAS. The audiology profession, alongside many other allied health professions, including speech pathology, dietitian, exercise and sports science and social workers, are not part of the NRAS system.

Audiology Australia’s Code of Conduct for Audiologists is aligned to the National Code. View Audiology Australia’s Code of Conduct for Audiologists.

In June 2013, the Council of Australian Governments (COAG) Health Council agreed in principle to strengthen state and territory health complaints mechanisms via a single National Code, which was subsequently established in 2015. Each state and territory then became responsible for implementing its own arrangement of the National Code.

With the commencement of the ACT Code of Conduct on 7 January 2024, The ACT Human Rights Commission now has the power to manage and investigate complaints about non-registered health care workers. Health consumers in the ACT can raise a concern or lodge a complaint with the ACT Human Rights Commission if they have concerns about the conduct or services delivered by a non-registered health care worker, which includes audiologists.

If you need assistance with understanding the ACT Code of Conduct, please get in touch with Audiology Australia’s policy team at feiya.zhang@audiology.asn.au